Everyday CX Champion: A Revolutionary Journey from CRM to CX World
Dinesh Chandrasekar DC*
Dinesh Chandrasekar has over 16 + years of rich IT consulting experience in CRM, MDM & BI implementations, Management Consulting, IP Development and Strategic Advisory services to CXOs. He is currently heading the Hitachi Consulting's Innovation & IP Development practice. Dinesh also alumni of GE and Citigroup and a MBA graduate from ICFAI Business School, Hyderabad, India.
• Head of Hitachi Consulting Innovation & IP Development CoE
• Managed GDC & New Markets (Middle East & APAC) CRM & MDM Practice.
• GDC Sponsor for Oracle Diamond Partner Initiative
• Lead member of Oracle Fusion & Cloud Practice Incubation Council
• Lead member of Hitachi Innovation Council
• Alliance Manager and Sponsor for Oracle Diamond Partner Initiative of Hitachi Ltd
• Responsible for Emerging Markets Alliance relationship with Top 5 Product Vendors
• Proven Delivery & Solution expertise in CRM and MDM project executions.
• Actively Involved in Presales, Practice building, Delivery, Alliance Relationship Management, Account Mining, and Business Development.
• Avid blogger http://dineshknowledgeplanet.blogspot.com/
• Passionate about CRM, Digital Art & Coaching.
• Over 50+ Engagement experience across the globe.
• Delivered over 20 IP products and Lead the HCC Oracle Innovation Council
• Author of the book “Everyday CX Champion - A Revolutionary journey from CRM to CX World “
- Edition 1
- PDF eBook
- 5.5x8.5, 1160 pages